Returns

We want you to be super happy with your WILDEHOUSE garment so please contact us via hello@thiswildehouse.com if there is an issue and we will do our best to help sort it out.

We hope you can appreciate that due to all our garments being made completely to order and/or creating custom sizes , we CANNOT offer refunds or exchanges for an alternative size, colour or design so please choose wisely when ordering and don’t hesitate to get in touch if you have a query before purchasing.

We will offer a full refund on any orders which are found to be faulty, provided that the garment is returned to us within 14 days of the original dispatch date and is unworn and in the original packaging. If the garment is damaged, soiled or altered this may not be accepted and could be sent back to you as we have the right to refuse refunds for items that have been worn, damaged or returned in a state that WILDEHOUSE deems as unsaleable. If goods are returned to us and not deemed as acceptable for a refund, we will send them back to the customer.

In order to avoid any faulty returns, each piece is quality checked, fitted + photographed before leaving the studio to provide a trail of evidence supporting the garments pristine condition and fit on leaving studio to avoid any confusion should that situation arise

Where items are faulty, cost of original delivery will be refunded and return postage will be reimbursed

We aim to process any returns within 48 hours of receiving the returned items and we will send you a confirmation email to notify you we have refunded you. 

Items should be posted back to us ( with prepaid postage ) with a completed RETURNS form within 14 days of the original dispatch date. We recommend you obtain a tracking number and insure the package as we cannot be held responsible for lost packages in transit.

If you have any queries at all regarding a potential return, please email us at hello@thiswildehouse.com or complete the form below.

 
 

Address for returns:
Returns – WILDEHOUSE, Warley House, 43 Park Road East, Wolverhampton, WV1 4QA.